Carpet Cleaning KT6 Terms and Conditions
These Terms and Conditions govern the provision of carpet cleaning and related services by Carpet Cleaning KT6 to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply.
Company means the carpet cleaning service provider trading as Carpet Cleaning KT6.
Customer means any individual, business, or organisation that books or receives services from the Company.
Services means carpet cleaning and any related cleaning or treatment work carried out by the Company, including but not limited to rug cleaning, upholstery cleaning, stain treatment, and deodorising where offered.
Premises means the location where the Services are to be provided.
Agreement means the contract between the Company and the Customer incorporating these Terms and Conditions and any written or verbal confirmation of booking.
2. Scope of Services
The Company provides professional carpet cleaning and related services within the KT6 area and surrounding locations, subject to availability. The exact scope of work for each booking will be confirmed at the time of quotation and may include hot water extraction, steam cleaning, stain removal, spot treatment and deodorising, depending on the Customer's requirements and the condition of the items to be cleaned.
The Company reserves the right to decline work that it reasonably considers unsafe, unsuitable, or beyond the practical capability of domestic or commercial carpet cleaning methods. The Customer acknowledges that some stains, odours or wear may be permanent and that, in such cases, the Company cannot guarantee complete removal or restoration.
3. Booking Process
Bookings may be requested by the Customer via the Company's accepted communication channels as advertised, including online or written request forms. A booking is not confirmed until the Customer has received explicit confirmation from the Company, which may be provided verbally or in writing.
At the time of booking, the Customer must provide accurate information regarding the Premises, access arrangements, parking conditions, approximate room sizes, type and number of items to be cleaned, and any known issues such as significant staining, water damage, pet odours, or delicate fibres. The Company will rely on this information when preparing quotes and scheduling work.
The Company may request photographs, measurements or additional details before confirming a booking or providing a quotation. Where the information provided by the Customer is incomplete or inaccurate, the Company reserves the right to amend the quotation, adjust the time allocated to the booking, or decline the work upon arrival at the Premises.
By confirming a booking, the Customer warrants that they have the authority to allow access to the Premises and to authorise the Services.
4. Quotations and Pricing
Any quotation issued by the Company is based on the information supplied by the Customer and is normally provided on a fixed price or estimated price basis. Quotations are valid for a limited time period as indicated by the Company or, if not specified, for 30 days from the date of issue.
The Company reserves the right to revise a quotation if the information supplied by the Customer is found to be inaccurate or incomplete, if the Premises present unforeseen access or safety issues, or if the condition or size of carpets and furnishings differs significantly from that described.
All prices are provided in pounds sterling and may be stated as inclusive or exclusive of applicable taxes, which will be clearly indicated at the time of booking. Any additional services requested on the day of the visit, and not included in the original quotation, may incur extra charges.
5. Payments and Invoicing
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services at the Premises. The Company may, at its discretion, require full or partial prepayment or a booking deposit for certain appointments, larger jobs, or commercial contracts.
Accepted methods of payment will be notified by the Company and may include cashless or electronic payment methods. The Customer is responsible for ensuring that funds are available and for settling any fees charged by their bank or payment provider.
For commercial Customers, invoicing terms may be agreed separately. Where payment on invoice is agreed, the Customer must pay each invoice by the due date stated on the invoice. If no due date is specified, payment is due within 14 days of the invoice date.
If the Customer fails to make any payment when due, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law, commence collection proceedings, and suspend or cancel any future bookings until all outstanding amounts are settled.
6. Customer Obligations and Access
The Customer must ensure that the Company has safe and reasonable access to the Premises at the agreed date and time. This includes providing any necessary keys, entry codes, parking arrangements, and instructions for access to the relevant rooms or areas.
The Customer is responsible for moving small and light furniture items, personal belongings, fragile objects, and valuables out of the areas to be cleaned before the Company arrives, unless otherwise agreed. The Company does not accept responsibility for damage to items that have not been removed from the cleaning area or have not been disclosed as fragile or valuable.
The Customer must ensure that electricity and water are available at the Premises for the duration of the Services. If these utilities are not available or are insufficient, the Company may not be able to carry out the work, and a cancellation or call-out fee may become payable.
Children, pets, and other occupants should be kept away from the working area and equipment at all times for safety reasons. The Company accepts no liability for any accidents or injuries arising from failure to comply with this requirement.
7. Cancellations, Rescheduling and No-Show
The Customer may cancel or reschedule a booking by giving notice to the Company. Unless otherwise specified at the time of booking, at least 24 hours notice prior to the scheduled appointment time is required to avoid a cancellation fee.
If the Customer cancels or reschedules with less than the required notice, or fails to provide access to the Premises at the agreed time, the Company reserves the right to charge a cancellation or no-show fee up to the full quoted price of the booking. Any booking deposits paid may be retained against such fees.
The Company will use reasonable endeavours to attend the Premises on time, but appointment times are approximate and may be subject to delay due to traffic, weather, previous jobs overrunning, or circumstances beyond the Company's control. In such cases the Company will attempt to contact the Customer to agree a revised time or alternative date.
The Company reserves the right to cancel or postpone a booking at its discretion, including for reasons of staff illness, equipment failure, health and safety concerns, or extreme weather. Where the Company cancels a booking, any prepayments for the cancelled appointment will be refunded or credited, and this will be the Customer's sole remedy.
8. Condition of Carpets and Results
The Customer acknowledges that the success of carpet cleaning depends on a number of factors including age, fibre type, previous cleaning methods, level of soiling, and the nature and duration of any stains. The Company does not guarantee that all stains, marks, or odours will be fully removed.
The Company will exercise reasonable skill and care in the provision of the Services and will use cleaning products and techniques that are suitable for the majority of common carpet fibres. However, the Customer must inform the Company of any known sensitivities, pre-existing damage, colour instability, or manufacturer instructions relating to the carpets or furnishings.
The Customer accepts that certain risks may exist when cleaning delicate, worn, or previously damaged items, including shrinkage, colour loss, or texture change. The Company will not be liable for such issues where reasonable methods and industry-standard practices have been used.
9. Liability and Insurance
The Company holds appropriate insurance for its business activities, including public liability cover. Details of insurance cover are available upon request.
Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
Subject to the foregoing, the Company's total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Customer for the specific booking in which the event giving rise to the claim occurred.
The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment. The Company accepts no responsibility for pre-existing damage, wear, or defects, nor for damage arising from failure to follow aftercare instructions including recommended drying times and ventilation.
10. Waste Handling and Environmental Regulations
The Company will handle and dispose of waste generated in the course of the Services in accordance with applicable UK environmental and waste regulations. This may include the disposal of dirty water, residue, and used consumables.
Waste water produced during cleaning will be discharged via appropriate drainage points at the Premises where permitted by law and practical circumstances. The Customer agrees to allow reasonable access to suitable drainage where requested. The Company will not dispose of waste in a manner that breaches local or national environmental legislation.
Where the Service involves the removal of significant quantities of solid waste or contaminated materials beyond normal carpet cleaning residues, the Customer may be responsible for arranging or paying for specialised waste collection or disposal services. Any such requirements will be discussed with the Customer in advance wherever possible.
The Company endeavours to use cleaning agents and methods that minimise environmental impact while maintaining professional standards of cleanliness. The Customer should inform the Company of any specific environmental or waste-handling requirements at the time of booking.
11. Health and Safety
The Company will conduct its work in accordance with applicable UK health and safety regulations. Staff are instructed in the safe use of equipment and cleaning products and will take reasonable steps to minimise risks to people and property at the Premises.
The Customer must inform the Company of any known health and safety risks at the Premises, including hazards such as loose flooring, exposed wiring, or restricted access. The Company reserves the right to cease work or refuse to commence work where, in its reasonable opinion, a serious health or safety risk exists.
Certain cleaning products may produce temporary odours or vapours. The Customer is responsible for ensuring adequate ventilation where necessary and for keeping children, pets, and vulnerable individuals away from damp carpets and treated areas until they are fully dry and safe to walk on.
12. Complaints and Claims
If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, preferably within 48 hours of completion of the work. The Company will investigate the complaint and may, at its discretion, arrange a re-visit to inspect the issue and, where appropriate, attempt to rectify it.
Any claim relating to damage or loss allegedly caused by the Company must be reported promptly, including clear details and supporting evidence such as photographs and receipts where applicable. Failure to notify the Company within a reasonable timeframe may affect the Company's ability to investigate and may limit or prevent any remedy.
13. Data Protection and Privacy
The Company collects and processes personal data relating to Customers for the purposes of managing bookings, providing Services, taking payment, and maintaining records. Personal data will be handled in accordance with applicable UK data protection laws.
The Company will not sell or disclose Customer data to third parties except where necessary for the performance of the Services, for payment processing, for legal or regulatory purposes, or with the Customer's consent.
14. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings. For existing confirmed bookings, the version in force at the time of booking will normally apply unless a change is required by law.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
16. Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation provided by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings, agreements or representations, whether written or oral.
